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Have a question? Need a quote? Have an issue with a product? Then please do not hesitate to contact us. We aim to get back to you within the same day, as part of our Gold Star Guarantee.
Our Gold Star Guarantee
At LBM Copiers, our dedication to excellence in customer service is unwavering, particularly when it comes to servicing industrial photocopiers, including esteemed brands like Olivetti, Konica Minolta and the Kycera series. With a legacy of over 18 years in the field, we bring a depth of experience that ensures we understand and meet your precise standards. We recognize the urgency of your needs, and we commit to being at your service within just 4 hours of your initial contact. Our team comprises expert technicians trained in the intricacies of photocopiers, guaranteeing you not only rapid but also competent attention. Every interaction is marked by transparency and the use of genuine parts for repairs and replacements. At LBM Copiers, our promise is simple: unmatched expertise tailored to ensure your complete satisfaction.
FAQ
What do I do if my print toner is low?
If you notice that your print toner is running low, our team is here to help. You can easily request a toner replacement through our online portal or by reaching out to our customer service. We’ll ensure that you receive a replacement promptly to avoid any disruptions in your printing tasks.
How do I get a quote for a photocopier?
Obtaining a quote for a photocopier is simple. Navigate to the “Get a Quote” section, where you’ll find a form to fill out with your requirements. Alternatively, you can call our dedicated sales team by clicking the floating contact us icon, who will guide you through the process and provide you with a tailored quote based on your needs.
How long does it take to get a call out after contacting you?
Our commitment to efficient customer service is a priority. After you contact us regarding a service or technical issue, as per our Gold Star Guarantee we aim to be with you within 4 hours. Our technicians are skilled and experienced, ensuring that your photocopier concerns are addressed as swiftly as possible.
If my machine needs repairing, what should I do?
In the event that your photocopier requires repairs, don’t worry. Contact our support team immediately, and we’ll guide you through the steps to initiate a repair request. Our technicians will assess the issue, provide you with a diagnosis, and work to resolve the problem efficiently, ensuring your machine is back up and running smoothly.
Are you specialized in Olivetti, Konica Minolta, and Kyocera series photocopiers?
Absolutely. Our expertise spans a wide range of photocopier brands, including Olivetti, Konica Minolta, and the Kyocera series. Our technicians are trained and certified to handle maintenance, repairs, and service for these brands, ensuring that your photocopier investment is in capable hands.
Do you offer maintenance contracts for photocopiers?
Yes, we offer maintenance contracts tailored to your specific needs. Our contracts cover regular servicing, routine maintenance, and prompt responses to any technical issues. This ensures that your photocopier remains in optimal condition, minimizing downtime and maximizing productivity.
Can you assist with photocopier installation and setup?
Absolutely. Our team provides comprehensive installation and setup services for photocopiers. We ensure that your machine is correctly installed, configured to your network, and optimized for your office environment, so you can start using it efficiently right from the beginning.
How often should I schedule maintenance for my photocopier?
Regular maintenance is crucial to keep your photocopier running smoothly. We recommend scheduling maintenance at least once every six months. This frequency ensures that any potential issues are identified and addressed before they lead to more significant problems.